Best Practices for Driver’s License Capture

Prepare your license

• Use a valid, physical driver’s license

• Remove the license from wallets, sleeves, or holders

• Make sure the license is clean and free of heavy scratches or damage

Choose the right environment

• Use a well-lit area with even lighting

• Avoid direct sunlight, flash glare, or strong shadows

• A neutral background works best, such as a table or desk

Position the license correctly

• Place the license on a flat surface

• Keep the entire license visible within the camera frame

• Ensure all corners and text are fully in view

• Hold your device steady and avoid movement

Get a clear image

• Make sure the image is sharp and in focus

• Avoid tilting the license or camera at an angle

• Do not cover any part of the license with fingers

If the scan does not succeed

• Adjust the lighting and try again

• Move slightly closer or farther from the license

• Wipe the camera lens and retry

Common issues to avoid

• Blurry images caused by movement

• Glare from overhead lights or windows

• Dark environments or uneven lighting

• Cropped edges or partially visible text

Need more help?

If you continue to have trouble capturing a clear image, contact support and let us know what you are experiencing.