1. Botdoc Service Desk
  2. MFP Botdoc Integration

Configuring Botdoc SMTP on Brother MFC-L8900CDW Series

This guide explains how to configure a Brother MFP to send emails securely using Botdoc SMTP. We will install the required Root Certificate, configure the SMTP client, and test the setup.

🔑 Prerequisites

  • Access to the Brother Web Management (Web UI)

  • Administrator login credentials

  • Botdoc SMTP username and password (provided by Botdoc support)


1️⃣ Install the GoDaddy Root Certificate

The Brother device must trust the GoDaddy Root CA before connecting to Botdoc SMTP.

  1. Go to: GoDaddy Root Certificates

  2. Download the GoDaddy Class 2 Certification Authority in PEM format.

  3. In the Brother Web UI, navigate to:

    Network → Security → CA Certificate

  4. Click Import CA Certificate and upload the file.

    • Note: Brother devices only allow 2 CA Certificates at a time. If already full, delete one before uploading.

  5. After uploading, the certificate will appear in the list.

 

2️⃣ Configure Scan to Email

  1. In the Brother Web UI, click Scan → Scan Job E-mail Report.

  2. Click POP3/IMAP4/SMTP Client to configure the SMTP client.

3️⃣ Configure SMTP Credentials

  1. Under Send E-mail Settings (SMTP):

    • Server Address: apismtp.botdoc.io

    • Port: 587

    • SMTP Authentication Method: SMTP-AUTH

    • SMTP-AUTH Account Name: Botdoc username (provided by Botdoc)

    • Password: Botdoc password

    • SSL/TLS: Select TLS

    • Verify Server Certificate: ✅ Checked (if certificate step was completed)

    • Device E-mail Address: Botdoc email provided

  2. Leave Receive E-mail Settings empty (not required).

  3. Click Submit to save.

 


4️⃣ Test the Configuration

  1. Enter your email address.

  2. Check Test Send E-mail Configuration.

  3. Uncheck Test Receive E-mail Configuration.

  4. Click Submit. 


5️⃣ Verify Success

If the configuration is correct, you will see a success message:

“It is verified that the specified e-mail send configuration is valid.”

 

🎉 Done!

Your Brother MFP is now configured to send scanned documents securely via Botdoc.