MFP Botdoc Integration
      Back to home
      1. Botdoc Service Desk
      2. MFP Botdoc Integration

      Configuring Botdoc SMTP on Canon imageRUNNER MFP

      This guide walks you through configuring a Canon imageRUNNER MFP to securely send emails using Botdoc SMTP. The process includes installing the Root Certificate and setting up SMTP authentication with TLS encryption.

      🔑 Prerequisites

      • Access to the Canon MFP’s web interface (Remote UI)

      • Administrator credentials

      • Botdoc SMTP username and password (provided by Botdoc support)

      Access the Device

      1. From your computer browser, navigate to the MFP’s IP address (e.g., http://192.168.x.x).

      2. Click Settings/Registration to access the admin panel.

       

      Install the Root Certificate

      Before configuring SMTP, the Canon MFP must trust the GoDaddy Root Certificate.

      1. Click Device Management → CA Certificate Settings.

      2. Click Register CA Certificate.

      3. Click Install, then Choose File and select the downloaded GoDaddy certificate.

      4. Click Start Installation to upload it.

      5. Once uploaded, you’ll see the file listed (e.g., GD-CLASS2-ROOT.CER). Click Register to finalize.

       
       
       
       
       
       

      Configure the SMTP Server

      1. In the left menu, go to Function Settings → TX Settings → E-Mail/I-Fax Settings.

      2. Click Edit to modify email transmission settings.

       
       

      1. Under E-Mail/I-Fax Settings, enter the following:

        • SMTP Server: apismtp.botdoc.io

        • E-Mail Address: (Botdoc account or sender email)

        • Use SMTP Authentication (SMTP AUTH): ✅ Checked

        • User Name: (Username provided by Botdoc)

        • Set/Change Password: ✅ Checked and enter your Botdoc password

        • Use TLS for SMTP: ✅ Checked

        • Verify Certificate: ✅ Checked

       
       

      1. Click OK to save the settings.

      Verify Network and Port Configuration

      1. Go to Network Settings → Port Number Settings.

      2. Make sure SMTP (587) is open and configured properly.

         
         
         

       

      Final Check

      1. Power cycle (turn OFF and ON) the MFP for changes to take effect.

      2. Perform a scan-to-email test to confirm successful SMTP communication.

      🎉 Done!

      Your Canon MFP is now configured to send documents securely through Botdoc SMTP using TLS encryption and a trusted GoDaddy Root Certificate.