MFP Botdoc Integration
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      1. Botdoc Service Desk
      2. MFP Botdoc Integration

      Configuring Botdoc SMTP on Ricoh MFP (MP Series)

      This guide explains how to configure a Ricoh MP Series MFP to send emails securely using Botdoc SMTP. Unlike other MFPs, Ricoh models does not require an imported certificate — the Site Certificate Check must remain disabled for proper SMTP operation

      🔑 Prerequisites

      • Access to the Ricoh Web Image Monitor (via printer IP, e.g., http://192.168.x.x)

      • Administrator credentials

      • Botdoc SMTP username and password (provided by Botdoc support)

      Access Device Configuration

      1. Open your web browser and go to the MFP’s IP address.

      2. Log in as Administrator.

      3. On the left sidebar, click Device Management → Configuration.

      Disable the Site Certificate Check

      1. Under Security, click Site Certificate.

      2. In the Site Certificate Check section, make sure it is set to Inactive.

      3. Click OK to save the setting.

       

      Configure SMTP Settings

      1. Under Device Settings, click Email.

      2. Complete the following fields:

      Setting

      Value

      Administrator Email Address

      your Botdoc email (e.g., botdoc@botdoc.io)

      Auto Specify Sender Name

      On

      SMTP Server Name

      apismtp.botdoc.io

      SMTP Port No.

      587

      Use Secure Connection (SSL)

      On

      SMTP Authentication

      On

      Authentication Email Address

      your Botdoc email

      Authentication User Name

      your Botdoc email

      Authentication Password

      your Botdoc password

      SMTP Auth Encryption

      Auto Select

      Max. Reception Email Size

      50 MB (recommended)

       

      Save SMTP Password

      1. After saving your SMTP settings, click on change under the "Authentication Password" and new window will prompt you to enter the password.

      1. Enter your Botdoc password in both fields.

      2. Click OK to save.

       

      Test the Setup

      Ricoh does not offer an SMTP test button on the web interface.

      To verify the configuration:

      1. Go to the MFP’s control panel.

      2. Choose Scanner → Scab to Email.

      3. Send a test scan to your email address.

        If the email arrives successfully, the configuration is complete.

      🎉 Done!

      Your Ricoh MFP is now successfully configured to send scanned documents securely using Botdoc SMTP, with TLS enabled and the Site Certificate check disabled.