Onboarding Users - Pull Request
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      1. Botdoc Service Desk
      2. Onboarding Users - Pull Request

      How do I add internal notes

      BEFORE sending a request you will need to enter your Internal Notes (private for your eyes only) in the Internal Notes box. You can type a message or you can paste a message from another application, then click REQUEST when ready to send.

      PULL:

      How do I add internal notes (1)

      You can find your internal Notes by selecting My Requests (Pull) from the left navigation toolbar

      How do I add internal notes (2)

      Then select VIEW to view your request details

      How do I add internal notes (3)

      Note: You can not add internal notes AFTER a request has been sent.

      PUSH:

      How do I add internal notes (4)

      You can find your internal Notes by selecting My Requests (Push) from the left navigation toolbar